Your attitude can define you. Your attitude can be the deciding factor in whether a friend goes out of their way to say hello to you, or whether a customer chooses to spend their money with you. Continue reading
Possibly a few years ago, I was fresh out of University and in the midst of my freelance empire building in the sprawling metropolis of Kamloops. Life was pretty good – I had a number of clients, was living with my girlfriend at the time, and the world was waiting for me. Next stop: The Legendary Vancouver.
Vancouver, to me, had always been the mythical, far away city of Wonderful Things. Growing up in small-town BC, Vancouver was the place where culture, art, fine espresso and beautiful people were to be found at any time of day or night.
As with most things, my freelancing hit a period of slow business, and I began to worry. I applied for a position in Vancouver with a major down manufacturer looking for someone to help with nearly all aspects of their branding, from package design to brochures, trade show materials, website design and more – they were looking for me.
The company called me for an interview, and I brought my portfolio of Jason’s Awesomeness along with me. I met with the president and vice-president in a bright, spacious boardroom and pitched my young heart out on why I was the best thing since the invention of fire. I showed them the logos I’d created, the sites I’d done, I told them about my creative “je ne c’est quoi” that could not be matched. I wanted this job – I needed it. This, this was going to be my stepping stone to Wonderland.
Yet, in the back of my head, a little voice whispered words of caution that I would of course disregard like hour-old coffee.
Suitably awed by my brilliance, the president and VP showed me around the offices, and took me next door to a beautiful new building with floor to ceiling windows and skylights. In here, they said, would be my new office, equipped with a shiny brand new Mac, a huge desk, and a large area for me to be creative in. Other than that pesky little voice, I was pretty much sold.
The president of the company said that he loved my work and what I had to offer. They immediately offered me a trial contract, to see if I was able to match my style to their industry. They gave me three different products, aimed at different markets, and asked me to create new packaging designs for them. I could do this working from home for an hourly wage, and if they liked what I created for them, the full-time gig was mine.
I immediately sped at exactly the legal limit back to Kamloops, bursting with ideas that would revolutionize down bedding forever. New York ad agencies would open offices in Vancouver just to get me on board. I researched their competitors and scoffed at their bland approaches. I created custom illustrations. Held a photo shoot. Created through the midnight hours until finally everything was perfect. I sent the files for review and even as I hit send, I knew the job was mine.
Time passed. I not-so-patiently waited by my phone, until I got the call. They loved it. Of course they did! They wanted me to start in a week, at which time they would finalize all of the particulars of my employment. I wasn’t worried. What I’d been making even on the trial contract period was decent for the time, so of course it could only be better than that, right?
Sadly, that little voice in the back of my head ruined my last week in Kamloops. It kept telling me not to get excited, that something was wrong with this. Ordinarily I would be beyond excited even just to visit Vancouver – to be moving there for a full time position? I should have been doing backflips while juggling flaming chainsaws.. but I wasn’t.
A good friend of mine was kind enough to let me stay with him for a while as I started with my job and found a place to live. With that feeling bothering me as much as it did, I didn’t leave until the night before my new job started, never telling anyone about it. I didn’t want to go to Vancouver. That’s almost like me saying I don’t want to own a Porsche. Unbelievable.
When the day came, I rolled up to my new company about 20 minutes early. The vice president was outside, waiting for me. Before I could even step out of my car he was telling me it was time to go and get started, and explaining that it was completely unacceptable to ever blame Vancouver traffic for being late, and so I should plan accordingly. The warning bells started swinging, not yet hitting the sides.
We went into his office where he explained that any and all creative ideas I had while in the company’s employ would belong to them, and that I could not do any freelance work at all. I politely reminded him that I had mentioned my freelancing in our original meeting, explained how I maintained a list of current clients, and the company had been fine with it. No longer, he said. The bell crashed loudly, and I should have left right then. I was told that personal calls, on personal cell phones, even during breaks, were not permitted. Yes, really. I didn’t ask why or how they could even think that fair; I was already shocked, and mildly alarmed by the bells ringing in my head. Still, I thought – If I need to make a call I’ll just close the door to my office, no one will know! Besides, I’m the Creative Genius – they need me! Surely I can get away with making a phone call on a coffee break. And really – wasn’t it all about the money? I needed it, they were paying it. Let’s go. We started to talk about wages.. and to start, they were going to offer me.. less than what they paid me during the trial contract. Sorry, what? The VP softly explained that since I would now be full time, I would in essence be making more than I had on the part time contract.. but we could review it in six months. I’d love to say that I stood up, threw a burning match on his desk and left, but I really did feel like I was between a rock and a dead place at that moment and needed almost any work I could get. I bit my tongue and acquiesced. I could do this. I had to. I would work at this place and to heck with their rule, I would freelance like a monster on the side. I’d work 20 hour days.. again. I’d make it work. Just let me get to my nice, big office, look out the windows onto the beautiful city, my beautiful city of Vancouver, turn on some music, and create. All would be okay.
Except, there was a change of plans. The beautiful new building wasn’t finished yet, and when it was they were going to try using it for something else for a while and so my office space was unavailable. Instead, they took me to a heavy steel door just off the production factory floor. Opening it up, I saw a closet – no, it was a room, about 4 feet wide and 20 feet long. There were no windows. No skylight. Just the hum and clanging of the factory.. and a tired, sad looking man sitting on the far end of the room. This would be my office, for the next six months, or perhaps longer, while they figured out what they wanted to do with my beautiful office space. Get creative, they said. No phone calls, and.. try not to get online too much. The dialup cuts out our company’s main line. Dialup. WHAT? Oh.. and one more thing? No listening to music while at work.
The heavy steel door slammed shut like a prison cell. This wasn’t how it was supposed to go. How could anyone be creative in a closet like this? How could they promise me so much and give me THIS? I spent the day completely out of it. I opened up photoshop on a ten year old Mac and pushed a couple pixels around. I had no vision. Nothing. The day passed. Nobody came to check on my cellmate and I, and when the factory bell chimed the end of the day, we left. I was a mess. I couldn’t do this. I couldn’t ask my girlfriend to leave her life to move to Vancouver to be a part of this with me – I knew I’d be a miserable wreck within one month. I couldn’t go back to Kamloops, either – not with my freelancing in the downturn it was in. I couldn’t do anything. I had nowhere to go. The city itself felt angry. The city I’d dreamt of living in almost my entire life didn’t want me there. Not like this.
I didn’t go back to my friend’s house. I parked my car by the beach and stood in the ocean. FInally, I called my dad. My mill-working, meat eating, animal hunting dad, and told him my situation. I fully expected him to tell me to stop being such a cry baby, pick up my bootstraps and go to work for the down company. I almost wanted him to tell me that so I could resign myself to it. Instead, he told me I couldn’t work in a place like that. Told me to try again at building my own empire. Told me to be brave and believe in myself.. and most importantly, that if things really did get too bad and didn’t work out, I’d always have a place to stay with him. At the time, I didn’t know that. Ever since that moment, I’ve always known it.
We ended our conversation and I called the president of the company at home to tell him I quit. He actually sounded surprised when he asked me why. I explained how they hadn’t delivered on any of what they promised, how the pay was unacceptable, and how being locked in a closet wasn’t exactly conducive to creativity. The man actually had the nerve to say he didn’t see why windows were important for an office, and then had no response when I asked why he had a corner office with floor to ceiling windows. He tried for a moment to dissuade me, but I somewhat politely thanked him for the opportunity and told him I could and would do better before hanging up. The instant I did, I felt a weight lift off my shoulders. The city behind me no longer felt angry. I knew I’d made the right choice.
That night, I packed up my car and headed back to Kamloops. Life would be hard for a while, but I persevered. I got new clients and some of my old clients started returning for more work. My work started getting sought out from all over the city. Eventually I would land a dream job working in the music industry, creating ads, posters and radio commercials to represent bands and artists I’d grown up listening and daydreaming to in my small BC hometown a lifetime ago. I’d face a few more challenges after that, and I’ll face more still, if I’m lucky – but it all goes back to that one “unopportunity” for me. From day one, my inner voice told me it was wrong, but in my fear and desperation, I was willing to accept it. It was only when I was brave and accepted the risk that I would realize my dreams. It was only when I embraced my Ambition that I would found it.
– Jason Toma
I’ve been going to the same gym, on average, 4 to 5 times a week, for the past two years. I recognize most of the regulars and the staff that works there. I’ll usually say hello or share a quick smile as I head past the various desks, and today was like no other. However, when I got to the main desk, I found that I’d forgot my membership card. Ordinarily, this is no big deal – all you have to do is tell one of the Customer Service Reps your phone number, they type it into the computer and off you go. There were 3 people working at the desk, so I approached the one at the main computer and explained my situation. I got a deep sigh and an ice cold voice in response. As the computer beeped and the gate opened to let me in, she asked if I’d left my card at home or if it was somewhere else – what did this matter? I had said I’d forgot it, but provided the alternative, acceptable method of identification. I smiled and said yes, but she continued on, saying that I’d better make sure I brought it tomorrow if I wanted to get in.
I was shocked. Apparently my asking this Customer Service Representative to provide me with 10 seconds of service was too much to ask for. I clearly deserved to be admonished for my insensitivity. I don’t know if she was having a bad day, or if the gym has decided to phase out the phone number method of entry for those that forgot their card, but either way, she had gone about it in a completely wrong way. I bit my tongue and carried on.
It made me think of just a few days ago, when I was having an absolutely horrible day. At about 9 o’clock, a client started texting me, saying she couldn’t access her email. I texted her a few times to help, but she couldn’t get it to work. Now, at this point, I was already done with the day. All I wanted to do was unplug from the world and shut down for the night. 9pm is well past our standard office hours, and the email situation wasn’t really urgent as she hadn’t started using her new email address yet. I texted a few times more in response, but she couldn’t get anything to work.
“You’ll be amazed at the difference you will make.”
It took me about one second to realize this would take me under 5 minutes to help, and would probably mean a lot to her. I told my bad mood to take a hike and gave her a call. I walked her through the steps again, and everything worked out. She was incredibly grateful and happy, and felt relieved that her email was working. She felt comforted knowing that I was there to help her out, even at 9pm.
I hung up the phone and smiled, just a little bit. I was still in a bad mood, but I’d made someone else’s night and was able to help. She didn’t know I was in a bad mood, and she didn’t need to.
That’s what business is about though; that’s what life should be about. Sometimes we need to take a step back from ourselves and realize that our brief interactions with other people can affect them more than we know. My trip to the gym was 10 hours ago and I’m still thinking about it. Imagine how you can affect the people close to you with only a few words, or the slightest action.
You’re more powerful than you realize – choose your mood, and choose how you deal with others. You’ll be amazed at the difference you will make.